Here are some solutions to some common login issues.

My Username and password doesn't work.

Please ensure that caps lock is off and that you type the password case sensitive.

My username and password are saved on the login page, but it says it's invalid.

You may sometimes be logged in or have your login information displayed automatically because your username and password are stored in your browser's cache or settings. If you entered it incorrectly when it was saved or have changed your password, then you will need to delete the saved version from your browser or turn off autocomplete.

Solution 1: Delete the saved username and password for just this site

Firefox
• Click on the form field with the saved value you wish to remove
• Press the down arrow on your keyboard until the value you wish to delete is highlighted
• Press Shift-Delete on your keyboard and the highlighted stored value will be removed

Internet Explorer
• Click on the form field with the saved value you wish to remove
• Press the down arrow on your keyboard until the value you wish to delete is highlighted
• Press the Delete key on your keyboard
• If you are removing a stored username and Internet Explorer has stored a password for the user you will get a prompt asking if you want to remove the user and the stored password. Click 'Yes' to remove the saved username/password
• Repeat the above steps for any other saved form field values you wish to remove

Both Firefox and IE have options to delete all your saved form data as well but most users opt to only delete entries on a form by form basis so they do not remove saved values that may be important to them. To remove all the saved form data in Internet Explorer 7 go to 'Tools' on the menu and then to 'Delete Browsing History...' which pops up a window showing different things you can delete. Click on 'Delete forms...' to clear all saved form data. To do it in Firefox go to 'Tools' and then 'Clear Private Data...' check the checkbox next to 'Saved Form and Search History' and be sure to uncheck any items you do not wish to delete and then click 'Clear Private Data Now'.

Solution 2: Turn off Autocomplete

If you don't want 'AutoComplete' to automatically save your information, please follow these steps:

For Internet Explorer 6:

   1. Click the Tools menu at the top of your browser, and select Internet Options.
   2. Open the Content tab at the top of the dialogue box.
   3. Click the AutoComplete... button, and uncheck the User names and passwords on forms and Prompt me to save passwords boxes.
   4. Click OK.

For Internet Explorer 7:

   1. Click the Tools menu at the top of your browser, and select Internet Options.
   2. Open the Content tab at the top of the dialogue box.
   3. Click AutoComplete, then Settings button, and uncheck the User names and passwords on forms and Prompt me to save passwords boxes.
   4. Click OK.

For Firefox 2 and 3:

   1. Click the Tools menu at the top of your browser, and select Options.
   2. Select the Security tab.
   3. Uncheck the option Remember passwords for sites.
   4. Press OK.

For Google Chrome:

   1. Click the Tools menu tools menu.
   2. Select Clear browsing data.
   3. Select Empty the cache and Delete cookies.
   4. Click Clear browsing data.